Policies & Information

Your First Visit to Mystique


For your first visit to the Mystique Salon & Skin Spa, you should arrive 10 minutes early to allow time to fill out a new customer profile so we can customize your services better. We would also like to have time to give you a personal tour of our facility so you will feel more comfortable. If you are receiving spa services you will need to fill out an intake form for each service.

Scheduling Appointments

We recommend that you take into consideration what you want from your visit at Mystique Salon & Skin Spa. Please arrive on time for your appointment. We do understand that you might be late for an appointment, however we request that you call us so we can adjust your appointments. If you are late it could lead us to shorten the length of the service, change the technician or cancellation. The salon manager will make the final decision on what is best for all parties. 


Payments, Discounts & Gratuity


All payments must be made in full at the time all services are completed. You will go to the main reception desk and they will request payment for your services. We accept all major credit cards and cash.  No personal checks are accepted!

Gift Certificates

Mystique offers gift certificates for any occasion. gift certificates can be purchased a specific dollar amount. Gift certificates will expire a year from the date of purchase. 


Gratuity or tipping is suggested for all services performed in the salon and the spa. It is customary to tip your stylist or technician 15%. For your convenience we provide tipping envelopes at the frontYou can turn this envelope in to the front desk when you complete your services. If you would like to add a gratuity and you are paying with a credit card, just write the amount and you can indicate which amount goes to each service provider.

Retail Refund Policy

We offer high quality professional salon and spa products for your personal use. Products can be returned within 7 days of purchase for an in-salon credit, only if the product has not been used or opened .If a product is special ordered only 1/2 credit will be issued. Customized products can not be returned. No cash or charge refunds will be issued. Due to health regulations, we can not accept a return on hair or cosmetic brushes.


General Service Information


Hair and Color Services

Talk to your stylist prior to any service and be honest with what you expect out of your service. Please tell your stylist if you wash your hair with well water as this can cause negative results in a color or chemical service. We suggest that you get a hair detoxification treatment prior to any chemical or color service as this will help the color deposit on the hair more effectively.


Facials/Clinical Treatments

We request that you change into a facial wrap provided for you in the room or you will be draped during your services.  A facial may consist of massaging your scalp, face, neck and the top of your chest. It will also include a cleanse, exfoliation, extractions (if needed), this is a process of removing impurities from the skill like oil, black heads, cysts, blemishes, etc. Extractions can require the use of a lancet  (a  small needle) to pierce the skin.  There will also be masking, massaging (as listed), and a moisturizer.  Facials are not limited to this description please see our service menu for more information.  



We have a variety of waxing services and each service may require a different need. We do not suggest waxing if you are using Acutane or Retin A products.  Our wax professional will go over all waxing options with you prior to beginning the service.  We specialize in using hard wax that only adheres to the hair and not the skin.




We use lined pedicure units to maintain the highest degree of sanitation.  After every service the liner is replaced.  We do not reuse nail files or disposables.  All our metal tools are sanitized after each client and during each service.  You can request a robe to prevent your pants from getting wet, or we suggest you wearing lose fitting pants so they can be rolled up. After your service, we provide flip-flops to wear to allow your nail polish to dry or for you to wear in the salon.  We have a PRIVATE pedicure room that is in the spa area.  Ot adds to the relaxation and rejuvenation of our services.


Refreshments & Meals


Mystique Salon & Skin Spa offers a variety of complimentary soft drinks, water, wine, champagne, beer, and tea.  This service is offered to all salon and spa clients and you will be asked if you would like any of these items during your visit.


Bathroom & Shower Room Facilities

Mystique has co-ed bathroom/shower facilities available. It has a changing area, shower, towels, bathrobes, and slippers. The spa provides shampoo, conditioner, bath gels, and lotions for your use. We also have a variety of grooming extras at the sink for your complimentary use. For all hair clients, the bathrooms have smocks provided for you to change into.


Spa Courtesy


To ensure that our customers have a relaxing environment and for safety reasons, children are not permitted in the spa area or the chemical side of the salon. The spa is a quiet area and we have to respect the other clients receiving spa services. To ensure the safety of your child, they should be supervised by the parent at all times and never be left unattended or allowed to sit or play in empty styling chairs. Parents can not hold children during a chemical service or cutting service. We appreciate your understanding.


Cell Phone Use 

Cell phones are not permitted in the spa area to ensure the relaxation of our clients. We request that you turn off your cell phone during spa services.


Health & Sanitary Conditions

For your first spa appointment, we suggest that you arrive 15 minutes early to fill out a customer profile. We need you to be very honest with the questions asked in this profile. If you have the following health conditions, please follow these rules:

  • High blood pressure / heart condition - We recommend that you do not have a body wrap, steam, or detoxification service.
  • Allergic to iodine - We recommend that you do not have any treatment with seaweed,
  • Varicose veins - We recommend that you do not have a body scrub in the areas where you have varicose veins.
  • Pregnant women - We recommend that you avoid essential oils, detoxification, steam, body wraps, and hot showers where your temperature can be raised.


Refuse Services Policy

Nail services can not be completed if you have any type of nail fungus or nail irregularity. All nails will be inspected and if there are any nail irregularities, services will have to be denied due to safety and sanitary reasons. If you have a nail disorder, please make sure you let the management aware of this prior to your service date. If you book a facial or massage/body service, please make sure you do not have cuts, abrasions, lesions, blisters, sun burns, rashes, conjunctivitis, cold sores, fever blisters, or skin disorders. If you have any of the listed disorders, your facial or massage service can not be completed due to safety and sanitary reasons. If you have questions about facials or massage, please make sure you contact us. If services have to be denied for any of the listed nail or skin disorders and you booked a spa package, a refund will not be given.


Quality of Service

Mystique Salon & Skin Spa backs all of our services with a 100% guarantee within 5 days of service.  If you wait longer than 5 days we can not guarantee a free correction service.  If for any reason you are not happy with these services that you received, we suggest that you call and speak with our manager.  We will take this opportunity to rectify the situation by fixing whatever you feel needs to be done. We do not give a cash refund on services; however, we will provide a correction service at no cost to the client.  We want all clients to be happy with the result of their new look.  We will be fair and as accommodating as possible.